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HOYT HOUSE BED AND BREAKFAST POLICIES

POLICIES: Updated August 2020

We pledge to make our B&B as safe and welcoming as possible. We take great care in the cleanliness and serenity of our property. We know that we all need to feel safe. We want you to feel safe. We are working very hard to keep our space clean for our family and guests.

For the safety of our guests and our staff, the following changes are in place:

GENERAL-

[] By Emergency Order Resolution 2020-94 Face masks are required in the City of Fernandina Beach while inside public places.
[] Disinfecting of common areas is done throughout the day.
[] Hand sanitizer and Kleenex are placed throughout the property for guest use.
[] Front and rear doors are kept locked at all times. You will need to call upon arrival to be let into the home. At that time, you will be given keys to go and come as you please. This is to ensure non-guests are not walking through the property for the safety of guests and staff.
[] Evening Social Hour - It's back!


ROOMS -

[] We are continuing to thoroughly clean & disinfect our rooms. As an added protection, we leave rooms unattended for 24 hours prior to another guest being allowed to check into the room.
[] Daily room service is temporarily suspended. Should you require fresh towels during your stay, we will provide you with a laundry bag to place your used towels in. We ask for you to leave the bag outside your door to be picked up by staff when your replacements are delivered.
[] Please respect our home and do not bring food into your room (light snacks are ok). We welcome you to use the front porch, dining room or back pool area for any meals you may have taken away. We don't like unwanted bugs.
[] Should your garbage fill up, please remove the bag, tie the tops and set it outside your door for housekeeping to remove. There are extra bags in the can.


BREAKFAST -

[] Guests are assigned a seating time to ensure everyone practices safe distancing.
[] Coffee and Tea service is available from 6:30 - 9:30 am. All day service is temporarily suspended.


CANCELLATIONS DURING COVID-

[] Cancellation policy - NO penalty at this time if cancelling due to COVID related issues.
[] If you are feeling unwell, running a fever or have been exposed, we kindly ask that you not visit us at this time until you are fully recovered or have had the 14 quarantine period. You will not be penalized for cancelling.


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FAQ

CANCELLATION & NO SHOW POLICY
We are a small business and cancellations affect us in a big way. We want to be fair since we know that your plans can change.

Cancellations on the 14th day or less before your reservation (30 days for holidays and special events) will be subject to a full room charge unless we are able to fill the vacancy. If we fill it, you are not charged anything. If we are unable to fill the vacancy, you will be charged the full room rate for your cancelled stay. You can convert this cancelled stay into a Gift Certificate for future travel. If you really are stuck and can’t use the room – let us issue a Gift Certificate equal to 100% of your cancellation charges and you can visit another time. If you want you can even gift that Gift Certificate to someone else. We think that is really fair.

The most important thing is to talk to us – as soon as you know you may not be able to use a reservation and we can help you navigate through it all. If you have booked with Expedia or another 3rd party booking engine, you need to log-in to your account on those platforms and use the tools that they offer.

No show – if you simply do not show up for your reservation, you will be charged 100% of the cost of your stay.

Hoyt House Gift Certificates may be redeemed calling us directly or through our website. We do not accept 3rd Party gift cards.

WEATHER & HURRICANE POLICY
We cannot be responsible for -delays, interruptions, cancellations, closings or inconveniences in your trip due to weather. However, if you have a confirmed reservation and you are due to arrive within 48 hours and an evacuation order (due to hurricane warning) is issued, you will receive a transfer of any deposits to a future reservation. No refunds will be made. We highly suggest travel insurance: www.insuremytrip.com

· All rates are subject to state and county bed tax and may change without notice. Currently, the rate is 12% added to your nightly rate. 18% Gratuity is added for Full house rentals

· Visa, Master card, Discover and American Express are accepted.

DEPOSITS
When you reserve with us, a deposit equal to 50% of the cost of your reservation will be charged to your credit card when your reservation is made. This deposit is fully refunded if you cancel your reservation at least 15 days prior to your arrival date.

CHECK-IN
Check-in is anytime from 3pm to 6pm. All rooms are guaranteed for arrival between these times.

Parking is in the rear of the home.

Late arrival check in is available. If you must check in after 6pm, please call so we can discuss the timing.

**On Thanksgiving Day and Christmas Day check-ins maynot be accommodated so that staff may enjoy time with their families. Rooms will not be freshened; however, rest assured any needed linens, etc. will be provided.**

CHECK-OUT
Check-out is 11am. Just drop off your key at the front desk. If you added anything to your account during your stay we will settle up at this point.

We’re sorry, but we do not offer late check-out. We need all the time between 11am and 3pm to clean the rooms for the next guests.

Lost room key charge is $35.00 and will be charged to your account if you leave with a room key. Return the key and get your $35 refunded.

Once you have checked in, you are a registered guest. You may come and go as you please. If you are returning from a night out after 10pm, we ask that you do so quietly. Many guests will be in bed by that time.

NON-REGISTERED GUESTS
As a general rule, people who are not registered as guests are not permitted into the B&B. This is a private home, and for the safety and security of all guests and our home, we need to know who is here at all times.

The parlor, dining room, porches, and pool area are reserved for overnight guests only and are not available for non-guest gathering without prior approval from the inn manager. Please understand that approval cannot always be granted, and in some cases a fee may apply.

We do wish to ensure a great stay for everyone, so if you have a special request, we just ask that you check with your inn manager in advance.

If you are meeting friends and they are picking you up at the B&B, they are permitted to enter through the front door only. Under no circumstances are non-registered guests allowed in the guest bedrooms.

DAMAGES
Thank you for choosing to stay with us. We ask that you respect our home during your stay. We expect regular wear on bedding, carpets, etc., and we replace them routinely when they show normal wear so that our guests are comfortable.

Extraordinary cleaning of stains on carpets, towels, damaged sheets, pillow cases, robes and duvet covers will be charged for. Should we not be able to remove stains left behind, we reserve the right to charge for replacement of the article damaged.

FOOD IS NOT ALLOWED IN GUEST ROOMS
Just to be clear, because we are all adults, you can bring a bottle of wine or some beer. You can bring those in a soft cooler, no hard coolers allowed in the rooms. You can also keep your beverages in the Guest Fridge on the main floor. We will be happy to provide you with wine glasses or beer glasses. You are responsible for any damages that result from any beverages spilled in the room. See Damages above.

You can bring some light snacks like chips or nuts. What you can’t do is bring a steaming hot pizza, fish and chips or Big Macs into the guest rooms. There is nowhere to eat a full meal in the room and it attracts unwanted bugs. You can eat your take-out on the front porch or by the pool. These are great spaces for eating. The guest rooms are great spaces for sleeping.

PRIVACY OF INFORMATION
We respect your personal information. When we collect your information, we do so only to communicate with you about your stay with us, to allow the transaction of charges and to keep you informed about events at Hoyt House B&B or the local tourism region. You may unsubscribe from these communications or uses at any time. Rest assured none your personal information will ever be shared. We will never disclose the names of our guests past, current or future with anyone.

PERSONAL PRIVACY
While you are staying with us, your personal privacy is very important to us. Each guest room has a secure locking door, and we encourage you to keep your room locked at all times. We will not enter your room without your express permission and then only to perform housekeeping tasks to enhance your comfort and the cleanliness of the space. We are not responsible for any missing items during your stay.

PERSONAL SECURITY
Hoyt House is locked at all times. We ask that you do not allow access into the building to anyone. All guests have keys; If a guest has locked themselves out, they must call the office to get in
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FIRE SAFETY
Hoyt House has a full fire suppression system and carbon monoxide detectors that are security monitored. If smoke or carbon monoxide is detected in one area of the B&B, all alarms will sound. There are smoke detectors in each guest room, and a carbon monoxide detector on each floor. There is an emergency flash light in each guest rooms bathroom as well as emergency lighting in hallways.

INCLUSION & RESPECT
We are proud that we have guests from every walk of life. We honor and respect the diversity of our guests, and we expect the same of everyone we invite into our home.

ACCESSIBILITY
Our B&B was built as a private residence in 1905. We have provided full accessibility to the B&B as well as one guest room for the disabled.

SMOKING
There is no smoking of any kind anywhere inside or outside of the B&B. Thank you for your respect of our home and your fellow guests.

A minimum cleaning fee of $350 will be applied to the credit card on file for any damage incurred during your stay, to include smoking in your room and the lighting of candles or incense.

COLOGNE FREE HOME
We ask guests to consider the comfort of others and refrain from using strong colognes and perfumes during your stay. Many people have allergies that are triggered by these perfumes.

Thank you.

ADULT ONLY ACCOMMODATION
We are a space for adults to unwind from work, family and the other stressors that we all face. Many of our guests choose us for adult-only, quiet conversation and private time.

There are many local resorts, hotels, motels and Inns that accommodate people under the age of 18 years. We do not offer accommodation to individuals under 18 years of age.

All guest rooms accommodate 2 adults with one King bed or one Queen bed.

PETS
We are unable to accept pets with the exception of ADA Service Dogs. ADA Regulations do not include therapy or comfort dogs.

BRIDAL PARTIES
Hair and makeup may not be done in the guest rooms. Please call for further details before booking.

PARKING
There is free parking for guests at the rear of our facility. We have parking for 1 car for each room. We cannot accommodate any type of trailer. Once you park, you truly won’t need your car until you are ready to go home. There is no extra on-site parking.

ALCOHOL
We are a fully licensed B&B, so we can sell alcohol. We have wine, beer, champagne, and libations. What we don’t have is tolerance for people who disturb the peace and quiet of the B&B and the enjoyment of the quiet by other guests..

If you are drinking in your guest room (and why wouldn’t you?), be aware that cleaning of stains on carpets, bedding and furniture will be charged to your credit card. See damages.

HOUSEKEEPING
We work very hard to keep the Hoyt House spotless. Guest room linens and towels are completely changed and ensuite bathrooms cleaned and sanitized after each stay. Rooms are vacuumed and dusted and robes replaced.

For multiple night stays, we are happy to provide fresh towels, freshen your ensuite bath and make beds as required between the hours of 8am – 10am. We will not enter any guest room without advance permission to do so, except in an emergency. Please let us know how we can serve you best during your stay.




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Amenities included in your rate:

· On-site parking – one standard-sized vehicle parking space per guest room is included. Once you park, you truly won’t need your car until you are ready to go home. There is no extra on-site parking.

· Gourmet breakfast every morning.

· Complimentary beverages of coffee, hot teas, & sodas available

· Freshly baked sweets in your room upon arrival

· Complimentary afternoon social hour between 5 – 6 PM of wine and light nibbles

· Pool and hot tub

· In room conveniences: iron & board, hairdryer, alarm clock, flat screen TV, central a/c and heat, ice buckets and daily stay over service

· Wireless internet access throughout the inn

· Exquisite linens, luxurious long bath sheets, signature spa robes and wraps, premium toiletries

· Concierge Service; personalized experience, close relationships with trusted local vendors, menus and recommendations for amazing restaurants, ticket and reservation assistance, massage services (off-site spa)

· Pool and beach towels, beach chairs & umbrellas

· Complimentary Bicycles

· Pool and Hot Tub


Front desk hours are typically from 9:00 am to 6:00 pm.


First time at a B&B? Here is what you can expect at this Amelia Island B&B

Convenient Location!

Pull in and park. Leave your bags in the car and come on in. After your welcome and introduction, we will show you to your room. After you can retrieve your luggage from the car and not have to see it again until you leave. Everything is within walking distance. Want to visit the beach, enjoy our complimentary bikes.

Warm Friendly Staff!

Operation “Coordinate Your Every Wish and Spoil You Every Second” begins now! You will be greeted by one of our staff. We will share with you all the information you need with regard to your stay, and getting around town in general. We will refer you to the best restaurants and attractions based on our experiences and your interests, and we would be delighted to make reservations for you, right there on the spot or later, after you’ve had time to think about how you wish for your Amelia Island getaway to take form.

Comfort!

In your room you will find period antiques, a flat-screen television with standard dish satellite, perhaps a period fireplace, and luxurious bedding. Our bedding is imported 600 thread count finest combed prima cotton. You can even take a fresh set home; we have them on sale at the front desk, so see your innkeeper if interested!

In your private bath (whether shower or jetted tub and shower), you will find the luxurious Gilchrest & Soames London collection of bath products. This line features sophistication and style, synonymous with London for centuries encapsulated in understated elegance. Crisp, clean and tailored to fit the needs of today’s genteel traveler, the London Collection is infused with antioxidant-rich botanicals renowned for their beneficial attributes, combining detoxifying red tea, soy, gingko biloba, grape seed, and moisturizing milk thistle in a dynamic blend. That bath experience is complimented by the plush 100% combed cotton oversized bath sheets, robes and his & her wraps.

WiFi is available throughout the inn, but as in your home, it is stronger in some areas more than others. Always feel free to ask your innkeeper to Google and/or print something for you! Your innkeeper also has a binder full of current restaurant menus, and there are dozens of local attraction rack cards located in the parlor. At this Amelia Island B&B, your best reference indeed will be your innkeeper! If we don’t know the answer to your question, we will find that answer, promptly!

Ask and You Shall Receive!

Wondering what to do, where to go, or how to get there; ask, and you shall receive the answer! Need towels or an umbrella for the beach; ask and you shall receive what you need! Have a addiction to coca-cola or coffee or a newy-acquired one to our signature herbal tea. . . numerous times . . . throughout the day . . . that just . . . must . . . be satiated; ask and you shall receive, without having to pay extra for it and no questions asked! Need a fresh change of towels because you forgot to remove the “Privacy” sign from your door earlier today; ask and you shall receive! Need a re-print of something we printed for you yesterday; ask and you shall receive! Whatever it is, don’t be shy; just ask, and you shall indeed receive!.

Breakfast!

Our breakfast is included and delicious! Breakfast is served between 8 and 9 and you can sit anywhere you wish in the dining room. We start you off with a little something from the kitchen like a fresh baked scone, sticky bun with caramel sauce or perhaps one of our famous pastries. Then we serve one of our signature entrées each morning —a full gourmet presentation, whether it be our famous Strawberry Shortcake French Toast; Everything but the kitchen sink Frittata, Cinnamon Roll Pancakes or an omelet with our southern style potatoes and signature maple bacon. Special dietary restrictions can be met when notified ahead of time.

What? There is More?

Indeed there is! We provide daily stay-over service (unless you display a Privacy sign on the outside of your door) during which we make your bed and replenish your bath with fresh towels. Each day, guests enjoy a complimentary early-evening social hour from 5:00 to 6 pm of wine and light hors d’oeuvres.

Anything Else You Desire?

Attraction tickets? In-room wine service? A cab to take you to a special event? A room reservation for your return trip back? Whatever it is, ask, and you shall receive.


2020 BLACKOUT DATES
Rate specials and value-added offers do not apply during these dates. Rates and minimum-stay requirements are subject to change during these periods (unless your reservation has already been confirmed).

January 1; March 7-11; May 3-6; November 24-29; December 10-13 & 30-31.

BRIDAL PARTIES and OTHER SPECIAL-OCCASION GROUPS
Many of our guests are in town for weddings and other events. In order to ensure the peace and balance all our guests, it is important to note that unless you have rented the entire inn, the common areas are not available to anyone who is not an overnight guest.

We do wish to ensure a great stay for everyone, so if you have a special request, we just ask that you check with your inn manager in advance.

ARRIVAL TIMES
3:00 PM - 6:00 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
Payment for gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are not allowed. Pets are not allowed.

CREDIT CARD SECURITY
Your credit card information is stored and processed securely.